The Role of Emotional Intelligence in Predictable Success

Jan 17, 2004

emotional-intelligenceOver recent years, the Emotional Intelligence (“EI”) concept has been overused, somewhat hyped, and frequently applied in inappropriate ways.

Nevertheless, it is demonstrably the case that as any organization ages, it’s capacity for EI begins to fossilize, thus endangering Predictable Success®.Over recent years, the EI concept has been overused, somewhat hyped, and frequently applied in inappropriate ways. Nevertheless, it is demonstrably the case that as any organization ages, it’s capacity for EI begins to fossilize.

To use two anthropomorphic examples, without active EI, the organization develops a ‘tin ear’ – leading ultimately to arrogance and hubris – and at the same time begins to experience twinges of organizational arthritis: pain in the joints where different parts of the organization interact.

Unless these symptoms are recognized and dealt with, the absence (or a low level) of EI will unavoidably lead to a rapid decline through Treadmill into The Big Rut,with the nascent threat of ultimate, final Decline.

What is EI?

Emotional Intelligence [“EI”]. sometimes referred to as “EQ” (for “Emotional Quotient” ) is, at root, just this:

The ability to recognize, understand and use the role of emotions in both decision-making, and in our interactions with others.

Just as we innately recognize, understand and use information and data in our decision-making and our interactions with others, so, as our organization grows and becomes more complex, we need increasingly to do the same with the role of emotions.

Depending on where an organization is in the Lifecycle, there are differing needs in addressing Emotional Intelligence.

The articles below addresses subsequent stages in the organizational lifecycle and how best to address EI in each.

Next: EI In Early Struggle & Fun

Read the whole series