Tony Hsieh & Jenn Lim

Tony Hsieh is the CEO of Zappos and the author of ‘Delivering Happiness’. Jenn Limm is the CEO of ‘Delivering Happiness’.

In this interview Tony and Jenn share:
» Tony’s top 3 events in his life that led to the success of Zappos;
» The real reason he sold LinkExchange to Microsoft for $200m;
» How Zappos culture was dramatically impacted by what he learned from (and what went wrong with) LinkExchange;
» The key mistake organizations can make in trying to build a strong culture;
» The meaning and power of having ‘committable core values’;
» Why Jenn likens Zappos to her ‘best friend’s little brother’;
» How Zappos takes risks – and how doing so is integrated with its core values;
Delivering Happiness
» How they avoided losing Zappos core values during high growth;
» The key role hiring played in maintaining Zappos culture as it expanded;
» How Tony sees Zappos changing once he is no longer there;
» How to build culture organically from the bottom up – and the danger of building it from the top down; …and much more
You can learn more about the Delivering Happiness movement and purchase the book by clicking here.
(Running time is approximately 30 minutes.)

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