The mundanity of the loss of ‘Wow’
Organizations lose their edge in the most mundane, simple way. Systems and processes are vital in every organization in order to promote, reward and protect creativity, risk-taking, vision and zeal, like this:
When the organization gets larger and more complex, those very same systems and processes are used to choke the very same creativity, risk-taking, vision and zeal that gave the organization its early growth:
So that process you’re considering – is it in order to promote, reward and protect something positive; or to uncover and punish something negative? In terms of business growth, there’s a big, big difference.